Arai888 Privacy Policy — Malaysian Player Data Protection

1 Introduction

Arai888 ("we", "Platform") takes the privacy and personal data protection of every member who registers and uses our services at arai888.net seriously. As an online casino platform operating exclusively for Malaysian players, we understand the importance of trust and transparency in handling your personal information.

This Privacy Policy sets out in detail the types of personal data we collect, the purposes for which it is used, how we protect it, the parties with whom we may share it, and your rights as a data subject. This document takes effect from 1 January 2026 and supersedes all previous versions of the Privacy Policy.

The arai888 Privacy Policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices. If you have any questions about how we handle your personal data, our support team is available via live chat or email at support@arai888.net.

2 Types of Personal Data We Collect

Arai888 collects various types of personal data depending on how you interact with our platform. Below are the main categories of data we collect:

We only collect data that is strictly necessary to provide and improve arai888's services. Sensitive data such as identity card numbers is collected only when required for mandatory identity verification to meet legal obligations.

3 How We Collect Personal Data

Arai888 collects your personal data through the following channels and methods:

• Registration Form: Information you provide directly when registering an arai888 account, including your name, email and phone number.
• Verification Process (KYC): Identity documents you upload for account verification purposes, such as a copy of your MyKad or passport.
• Financial Transactions: Information collected when you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay or FPX, and when processing withdrawals to your Malaysian bank account.
• Platform Usage: Data automatically generated when you use the arai888 platform, including game logs, betting history and navigation activity.
• Communications with Support: Records of live chat conversations, emails, and other communications you send to our customer support team.
• Cookies & Tracking Technologies: Data collected through cookies, pixels, and other tracking technologies operating on the arai888 platform.
• Trusted Third Parties: In certain cases, we may receive additional data from third-party identity verification providers or payment processors that we work with.

4 Purpose of Personal Data Use

Arai888 uses the personal data collected for the following purposes, all of which are necessary for the safe and effective operation of the platform:

• Account Management: Creating, maintaining, and securing your arai888 member account.
• Payment Processing: Processing your deposits and fund withdrawals in Malaysian Ringgit (MYR) via registered local Malaysian payment methods.
• Identity Verification: Conducting the KYC checks required to ensure compliance with anti-money laundering legal obligations.
• Platform Security: Detecting and preventing fraud, account abuse, illegal activity, and other security threats.
• Customer Support: Responding to enquiries, resolving complaints and providing technical support to members.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.
• Service Improvement: Analysing usage patterns to improve the interface, features, and overall experience of the arai888 platform.
• Marketing Communications: Sending information about arai888 promotions, bonuses, and special offers, subject to your communication preferences.
• Legal Compliance: To fulfil applicable legal and regulatory obligations in Malaysia.

5 Sharing Data with Third Parties

Arai888 does not sell your personal data. However, in the course of operating the platform, we may need to share your personal data with certain parties under the following limited circumstances:

• Payment Processors: Payment service providers such as FPX, DuitNow, Touch 'n Go, and GrabPay gateways that process your financial transactions require certain information to complete payments.
• Identity Verification Service Providers: Third-party companies that assist us in conducting KYC checks and identity verification for legal compliance purposes.
• Game Providers: Game software providers that supply slots, table games, and live casino on the arai888 platform may receive game data required for technical operations.
• IT Service Providers: Cloud computing, cybersecurity, and technical infrastructure companies that help operate and safeguard the arai888 platform.
• Legal Authorities: Law enforcement agencies, regulatory authorities, or Malaysian courts where we are legally required to do so.

All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.

6 Personal Data Security

Arai888 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our key protective measures include:

• 256-bit SSL Encryption: All data transmitted between your device and arai888 servers is encrypted using the latest SSL/TLS protocols.
• Secure Servers: Data is stored in certified data centres with strict physical and digital access controls.
• Access Controls: Only authorised arai888 personnel who require access for specific job functions may access member personal data.
• 24/7 Monitoring: Our continuous security monitoring system detects suspicious activity and potential security breaches in real time.
• Two-Factor Authentication: arai888's internal systems require multi-factor authentication for access to sensitive member data.
• Periodic Security Audits: Independent penetration testing and security audits are conducted regularly to identify and address potential vulnerabilities.

While we take every reasonable precaution, no security system can guarantee absolute 100% protection. In the event of a data breach affecting your information, arai888 is committed to notifying you within a reasonable timeframe and taking immediate remedial action.

7 Cookies & Tracking Technologies

Arai888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language, display settings and login information for your convenience.
• Analytics Cookies: Used to understand aggregate platform usage patterns for service improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the arai888 platform.

8 Your Rights as a Data Subject

As an arai888 member and data subject under Malaysia's PDPA, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact the arai888 customer support team via live chat or email at support@arai888.net. We will process your request within 30 working days from the date of receipt.

9 Data Retention Period

Arai888 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. General retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law.
• Financial Transaction Records: A minimum of 7 years after a transaction occurs, in compliance with Malaysia's financial and tax legal requirements.
• KYC Verification Data: A minimum of 5 years after account closure to meet AMLA (Anti-Money Laundering Act) requirements.
• Communication Logs: 2 years from the date of communication, for customer support and dispute resolution purposes.
• Cookie Data: Depending on the type of cookie, retention ranges from the current session up to a maximum of 2 years.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with arai888's internal procedures, which comply with industry standards.

10 International Data Transfers

In the course of its operations, arai888 may need to transfer your personal data to servers or service providers operating outside Malaysia. Any such data transfer will only be carried out under the following conditions:

• The recipient country offers a level of data protection equivalent to or exceeding Malaysia's standards.
• Data transfer agreements compliant with Malaysia's PDPA have been established with all data recipients.
• Additional protective measures such as data encryption are applied during transfers.

11 Children's Privacy

Arai888 services are exclusively for individuals aged 18 years and above only. arai888 does not knowingly collect, process or store personal data of individuals under the age of 18.

If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe we may hold data belonging to a minor, please contact us immediately at support@arai888.net.

12 Privacy Policy Amendments

Arai888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via:

• An email notification will be sent to your registered address at least 14 days before any changes take effect.
• A notice on the arai888 platform's main page.
• In-account notifications upon your next login.

The "Last Updated" date at the top of this page will always reflect the most current version of the Privacy Policy. Continued use of the arai888 platform after any amendments take effect constitutes your acceptance of those changes. If you do not agree with the amendments, please contact us to discuss your options, including account closure.

13 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how arai888 handles your personal data, please contact us through the following channels:

We are committed to addressing all privacy-related enquiries and complaints with seriousness and transparency. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.